Q. I saved files to my folder and they are no longer there. I signed up for any account in order to save my files. Don't know what I did wrong?


I tested Ebscohost and its files storage feature in order to answer your question below.


I logged in with my personal id and password, as you would have when you created one. There were two folders, the "my folder" which is the generic folder and then one that I created myself called "Gloria" and no doubt you would have created your own folder and named it too.


I saved some articles to both folders, each differently, because I had a choice and could tell it which folder to save my articles to and then I logged out. When I was logged into ebsco again later, I went back into the academic premier database that I had used for searching. At that time, both folders were visible on the left hand side of my screen and I was able to find them and find my files that were saved earlier.


I do suggest that when saving your articles make sure that when you add to the folder, you choose the folder you want it to be saved in because you would have some options that it tells you you have. It worked for me with both folders though, so I am not sure what happened to yours. It is possible that maybe when you saved the articles, they didn't get to your folders, so I would suggest that next time after saving files, you always double-check by opening your folders to see that your files are actually there, before logging out. I would also suggest that as soon as you have selected articles that you need, you actually email them on to yourself instead, rather than leave them in the folders and that way you would not lose them again. It is also possible that there is a limit to the number of articles the folders in the personal ebscohost can hold for you, and so it may be deleting previous articles because of space constraints.


  • Last Updated Sep 25, 2014
  • Views 10
  • Answered By Gloria Creed-Dikeogu

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